Digital card

Am I just an idiot? Is it common knowledge that you can’t use a digital card at Publix? Why even add a digital card if it’s not for use everywhere kind of kills the point in my opinion. Long story short wasted an hour and a half of my life doing a huge order couldn’t check out didn’t get paid and just wasted time and gas. It was 100 percent my fault for forgetting my physical card but I thought that was the point of a digital one. Lesson learned I guess. My favorite part was how they emphasized they weren’t going to pay me anything. I would’ve took anything for the time and effort at least but whatever

Edit- Is it normal for customer service to ask you to pay out of your own pocket to cover the order? And are you guaranteed to be reimbursed? Seems risky and I don’t think I could trust them with 350 dollars worth of groceries